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Are you passionate about statistics, forecasting, developing reports and improvement processes? If you are also quick with numbers and communicative, then we have the ideal job for you!

For our Banja Luka location, we are looking for an enthusiastic and motivated

Workforce Specialist (m/f/d) | Banja Luka

We are looking for:

  • Relevant professional experience in operational planning, preferably in a BPO or Contact Center environment
  • Very good knowledge of MS Excel (e.g. formula calculation, formatting, pivot charts, etc.), VBA skills are an asset
  • Very good analytical and organizational skills as well as a strong affinity for numbers
  • Strong communication skills, an empathic and team-oriented personality
  • Very good spoken and written English is a must for this role
  • Enthusiasm for innovation and a high degree of flexibility

Overview of tasks:

  • Personnel resource planning daily, weekly and monthly basis (forecasting and scheduling)
  • Contact person for employees for all questions regarding schedule and vacation
  • Efficient staffing of personnel to achieve service levels and other operative goals and targets
  • Processing of vacation requests and evaluation of project-related statistics
  • Close cooperation with project management and clients, as well as our international workforce management team
  • Achievement of the specific project and company targets in terms of workforce planning, regarding to available resources

What we offer:

  • Challenging and varied activities in a dynamic environment
  • Attractive fixed salary with bonus opportunities
  • Development opportunities in our international company
  • Highly motivated and dedicated team with flat hierarchies and informal culture
  • Great office with modern workplaces

Our recruiting team, Selver Hasanovic and Adis Osmankovic, is always available to answer questions at +387 33 876 543. We are looking forward to your application! Please send your CV in English and, if available, other documents (such as job references, certificates, …) in PDF format to or via link below 'Brza prijava'.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: Since our founding in 1998, excellent customer service has been our passion, and making customers happy is our mission. If you are looking for a place where you like to work, where colleagues become friends and where career opportunities throughout Europe are not empty promises, then we welcome you to the CCC team.

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