DDC MLS is part of the DDC Group, which employs more than 4,500 employees located in 12 locations around the world. DDC Group provides its services in the global market with incomparable structure and consistency of its business.

DDC MLS currently has an open position for the position of Service Desk IT Support in Sarajevo!

Service Desk IT Support (m/f)
Location: Sarajevo

Key Responsibilities:

  • Diagnosis and repair of computer equipment (hardware and software)
  • Administration of local and remote networks (LAN, VLAN, VPN)
  • Administration and maintenance of infrastructure server solutions (virtualization, backup, disaster recovery, storage, cloud, etc.)
  • Work on projects
  • Independent, active, accurate and responsible performing maintenance activities
  • Responsible for gathering and resolving IT issues through the ticketing system
  • Ticket escalation for the next IT support level
  • Responsible for asset management
  • Other IT tasks related to the 1st and 2nd level of IT support

Experience:

  • IT Support Helpdesk Software – team works desk or other software desirable, however training will be provided
  • Proven IT experience, specifically the use of Microsoft/MS Office products to support end users and ability to produce high quality documentation
  • Experience creating ‘how to’ guides for staff
  • Demonstrated understanding of IT Management
  • Experience with databases, servers, internet, cloud, virtualization, networking
  • Minimum 2 years of experience as an IT technician

Knowledge and skills:

  • Excellent reading and grammar skills of English language is a must (minimum knowledge at B2 level)
  • Bachelor’s degree or possession of a university equivalency diploma
  • Display confidence when dealing with people, with well-developed written and verbal communication skills
  • Organizational skills
  • Excellent problem-solving skills with strong analytical skills
  • To be able to prioritize and manage many assignments at the same time
  • Very good interpersonal skills

Application Deadline: 30 November 2020

If you are interested to join our team, we encourage you to share your background, interests and ambitions with us. All interested in this position can apply by sending CV on email: posao@ddcce.ba



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