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DDC MLS je dio DDC grupacije, koja zapošljava više od 4500 uposlenika koji se nalaze na 12 lokacija diljem svijeta. DDC grupacija pruža svoje usluge na globalnom tržištu sa neusporedivom stručnošću i dosljednošću u svom sektoru.

DDC MLS trenutno ima otvoreno radno mjesto za poziciju Service Delivery Manager za Banjoj Luci!

Service Delivery Manager (m/ž)
Mjesto rada: Banja Luka

Key Responsibilities:

  • Accomplishes data entry human resource objectives by training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves data entry operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems.
  • Accomplishes day-to-day work operations by initiating, coordinating, and enforcing data entry policies and procedures.
  • Improves data entry quality results by completing audits; identifying trends; determining system improvements; studying, evaluating, and redesigning work processes; implementing changes.
  • Setting and meeting performance targets for speed, efficiency and quality.
  • Liaising with team leaders, operations manager and third parties to gather information and resolve issues
  • Reviewing the performance of staff, identifying training needs and planning training sessions
  • Recording statistics, user rates and preparing reports

Experience:

  • Experience of people management and the ability to lead and influence others
  • Experience in personal development, planning and individual, team and process performance management
  • Experience in personal organization and ability to prioritise and carry out multiple tasks
  • Proven experience in Microsoft Office Tools (Word, Excel)
  • Proven experience in reading and understanding documentation written in ENGLISH and specific language required for their job position
  • Experience in office terminology, procedures and practices
  • Experience in prepare and present project status reports
  • Experience in assuring the control quality

Knowledge and skills:

  • Excellent reading and grammar skills of specific language is a must (knowledge at C1 Level)
  • Strong facilitation and coaching skills
  • Graduation from Bachelor degree or possession of a university equivalency diploma
  • Exhibit good leadership skills by carrying everyone along without bias
  • Exhibit good motivational skills to bring out the best in team members
  • Good crisis management skills to handle pressure from project challenges
  • A strong customer focus and a good telephone manner
  • A desire to help others work towards targets and develop their skills

Svoje prijave i biografije možete slati na mail: posaobl@ddcce.ba ili putem 'Brze prijave' najkasnije do 21. 07. 2020.



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