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Senior ICT Assistant

- dana
Mreža za izgradnju mira
Elektrotehnika i strojarstvo, Informatika
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O poslu

Opis radnog mjesta: OSCE oglas za posao: Senior ICT Assistant

Job Title: Senior ICT Assistant
Organization Name: OSCE Mission to Bosnia and Herzegovina
Location: Sarajevo
Grade: G6
Closing Date of application: 02-12-2018


Under the direct supervision of the National ICT Officer manages tasks that are associated with the daily operation of Mission’s LAN/WAN data and voice networks, Mission servers and e-mail system and performs tasks defined by documented administration procedures in Network, Directory, Print/Output and Storage Administration. Provides continual development of Mission’s LAN/WAN data and voice networks and e-mail system and performs troubleshooting issues.

Tasks and Responsibilities

Participating in network planning, designing, developing, deploying, and modifying;
Preparing, configuring and installing network resources for test environment;
Preparing, installing, configuring, and providing technical support, and maintaining data and voice network components such as Cisco Call Manager Servers; Cisco IP Phones, Cisco Voice Getaways, Cisco Call Manager Servers, Cisco Unified Call Manager Applications, Cisco ATA Devices;
Testing and implementing network upgrades and changes in coordination with other release team members;
Participating in production and user acceptance testing;
Documenting all changes to the system network;
Monitoring and administrating Mission’s e-mail application to optimize availability and conformance to agreed service levels;
Repairing application as needed;
Monitoring and controlling production systems such as Local Intranet, Database system, File Servers, and DFS system;
Monitoring and controlling service levels of network suppliers;
Enabling automated monitoring of system components;
Following data security procedures;
Detecting management events and raising alerts;
Executing documented operational procedures for event escalations;
Reacting and attempting to solve incidents or ensuring that they are transferred for resolution;
Handling first and second level service requests (eSupport tickets) related to LAN/WAN and e-mail system;
Monitoring incident details; including the configuration items affected;
Investigating and diagnosing incidents related to LAN/WAN and e-mail system (including resolution where possible);
Querying and updating existing knowledge base;
Detecting possible problems and notifying Problem Management;
Creating, maintaining and deleting new directory objects;
Monitoring Mission’s directories for capacity, availability and performance;
Monitoring disk and other storage media for availability and capacity;
Executing routine tasks to ensure smooth running of storage servers and peripherals;
Executing documented administration procedures for service quality assurance, and appropriate storage management security procedures;
Isolating and resolving faults associated with storage resources;
Participating in production and pilot testing of storage resources;
Executing end-user backup and restoration;
Assisting in execution of appropriate disaster recovery procedures when team work is required by performing routine tasks;
Installing, configuring and monitoring components of printers such as queues and spooler service and performing necessary actions when required;
Performing other related work as assigned.
Vrsta posla:stalni radni odnos, rad na određeno vrijeme
Regija:Kanton Sarajevo regija

O zaposleniku

Znanja i kvalifikacije:Necessary Qualifications

Secondary education and technical training in computer, system analysis or related sciences;
Six (6) years of experience in the area of information technology and network administration with increasing level of responsibility;
Work experience in with current industry networking technologies in large institutions or companies, preferably international, is an asset;
Experience in providing technical training;
Knowledge and experience of Cisco networking devices, TCP/IP networking, HP server hardware/peripherals, storage and network devices, Microsoft Exchange Server and client, Microsoft Windows server and client operating systems, Microsoft Active Directory, VMware virtualization platform, and Cisco VoIP;
Experience in network cabling;
Excellent written and oral communication skills in English and in local language;
Ability to work with people of different nationalities, religions and cultural backgrounds;
Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities.
Required competencies

Core values

Commitment: Actively contributes to achieving organizational goals
Diversity: Respects others and values their diverse perspectives and contributions
Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles
Accountability: Takes responsibility for own action and delegated work
Core competencies

Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
Planning: Works towards the achievement of goals in a structured and measured manner
Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
Initiative-taking: Proposes and initiates new ideas, activities and projects
Flexibility: Responds positively and effectively to changing circumstances
Managerial competencies (for positions with managerial responsibilities)

Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities
Remuneration Package

Monthly remuneration, subject to social security deductions is 2,574.25 BAM/month. Social benefits will include participation in the Cigna health insurance scheme and the OSCE Provident Fund. Appointments are normally made at step 1 of the applicable OSCE salary scale. At the discretion of the appointing authority a higher step may be approved up to a maximum of step 3 subject to specific conditions.

How To Apply

This position is open to citizens and permanent residents of Bosnia and Herzegovina only. If you wish to apply for this position, please use the OSCE’s online application link found under Please note that offline applications submitted via email, fax, or mail will not be considered. The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration. Only short-listed candidates will be contacted. The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic and social backgrounds to apply to become a part of the Organization. Please be aware that the OSCE does not request payment at any stage of the application and review process.
Minimalna stručna sprema:Fakultet
Strani jezik:engleski
Poznavanje rada na računaru:napredno
Potrebno radno iskustvo:šest do deset godina
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