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Reservation & Revenue Manager

- dana
Forest Resort & Spa Tarčin - Sarajevo
Turizam i ugostiteljstvo
Mjesto rada:
Rok prijave:

O poslu

Opis radnog mjesta: For purpose of opening our new hotel in region, TIDC d.o.o. Sarajevo is announcing 55 job vacancies for following position:


Employer: TIDC d.o.o. Sarajevo
Vacancy open: 24.02.2017.
Vacancy closes: 01.04.2017.
Degree: bachelor or higher
Experience in the filed: minimum 5 years
Place of work: Tarcin, Municipality of Hadzici, Canton Sarajevo, Bosnia and Herzegovina
Please send CV to:
Reporting: General manager
Position: 1

Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
2-4 years of successful reservation management experience. Strong verbal and interpersonal skills are imperative as the candidate will interact remotely with hotels, interact frequently with corporate brand representation, and will coach direct reports on revenue management best practices.
Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Front Office Manager, responsible for training, and any other duties requested by Front Office Manager or General Manager.
Vrsta posla:stalni radni odnos, rad na određeno vrijeme
Regija:Kanton Sarajevo regija

O zaposleniku

Znanja i kvalifikacije:RESPONSIBILITIES:
•Having knowledge of entire Reservation Procedure according to International Hotel manual system.
•Responsible for Hotel and Local Reservations and Reservation.
•Handling of correspondences.
•Allocate daily tasks to Reservations staff.
•Review reservation booked daily.
•Review arrival report daily.
•Responsible for preparation of occupancy forecast.
•Responsible for training staff.
•Responsible for implementation of policies and procedures.
•Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
•Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
•Identify Top Producing Accounts ensure proper recognition by Reservation staff.
•Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
•Responsible for various Production reports and supply to each department concerned.
•Monitoring Telephone Manner and general performance of reservations staff daily.
•Ensure special handling of repeats guest and very VIP guest.
•Observes and ensures that proper telephone manners are maintained at all times
•Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
•Follows up tentative bookings and update reservation status
•Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
•Review room blocking for Long Stay. Suites and special group request.
•Supervising of Group Reservations.
•Maintain cordial relations with commercial clients.
•Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
•Responsible for work schedule
•Responsible for maintaining a Neat and Orderly position at all times.
•In general, perform any other duties might requested by Front Office Manager or General Manager.

• excellent analytical skills and must fully comprehend the travel industry distribution landscape, including third party channels, GDS, central reservation systems, and property management systems.
• demonstrated ability to lead initiatives and show skills in follow up, multi-tasking, leadership and accountability for team actions.
• Proven work experience as a Reservation manager
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Additional certification is a plus
• Knowledge of PMS Opera

Experience and education :
Minimum 3 years experience as Reservation supervisor or Asst. Manager on a reputed hotel. Graduation from an accredited college or university in an appropriate curriculum and considerable experience related to this class of work including some supervisory experience; or any equivalent combination of training and experience.
Minimalna stručna sprema:Srednja škola
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