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Helpdesk Support Specialist (m/ž)

- dana
Kid zone d.o.o.
Mjesto rada:
Rok prijave:

O poslu

Opis radnog mjesta: Vacancy Announcement

Kidzone is the official franchise operator of Jumbo in Bosna and Herzegovina. A vast variety of toys for all ages and tastes, of well-known brands as well as imported, baby care items, seasonal products, decoration and various home objects for “big kids”, are only a few of the treasures that one can findin Jumbo.
Kid Zoneis part of Balfin Group whichis among the largest private investment groups in Albania. The Group`s investment portfolio embraces activities of real estate development, retail sales, commercial and industrial space management services, mining and metallurgy industry, customer financing, etc.

Following the success of JUMBO in Albania, Kid Zone extends beyond its borders in Kosovo and in Bosnia and Herzegovina

On May 4, 2017 JUMBO inaugurated the first market in Sarajevo and in December 2017 JUMBO opened the second one in Banja Luka, next store will be open in Mostar in December 2018.

Job position: Helpdesk Support Specialist

Department: Information Systems

Location: Put Života bb, Sarajevo

Summary: Maintenance Specialist monitors and maintains the computer systems and networks of Balfin Group. He/she installs and configures computer systems, diagnoses hardware and software faults and solves technical and applications problems reported in the Ticket Management System (Servicedesk), either over the phone or in person.

Duties and Responsibilities:
Installing and configuring computer hardware, software, systems, networks, printers, scanners and every other device.
Manage request resolution for Tickets in Helpdesk.
Responding to the Tickets in Helpdesk within the required time.
Configuring new user accounts and managing password and account problems.
Supporting the installation of new systems, software etc.
Participate in IT Projects according to Department needs.
Testing and evaluating new technology.
Replacing devices, parts when required.
Vrsta posla:stalni radni odnos, rad na određeno vrijeme
Regija:Kanton Sarajevo regija

O zaposleniku

Znanja i kvalifikacije:Qualifications and Skills:
Education:Bachelor’s degree in Information technology, Computer Science and/or related field.
Good knowledge of Desktop Operating Systems.
Preferred: Microsoft Certified Desktop Support Technician.

Work Experience:Previous IT Support experience

Language:English Language, written and spoken communication skills that allow informing and advising others clearly

Additional: Good understanding of the software and equipment used in our systems
-Good analytical and problem-solving skills
-Up-to-date technical knowledge
-Personal commitment to improve own knowledge and skills
-Interpersonal skills to work with people at all levels, smart and confident
-Able to cope with stress / deliver within tight deadlines and able to work in group
-Able to travel within the country. Driving License B Category

Application Procedure:
To apply for this position, please submit a CV and a Motivation Letter before: November 9th 2018 via option "BRZA PRIJAVA"

*All applications will be treated with strict confidentiality.
Minimalna stručna sprema:Fakultet
Strani jezik:engleski
Vozačka dozvola:B
Poznavanje rada na računaru:napredno
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