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Front Desk Manager

- dana
Poslodavac:
Forest Resort & Spa Tarčin - Sarajevo
Kategorija:
Turizam i ugostiteljstvo
Mjesto rada:
Tarčin
Rok prijave:
30.03.2017.

O poslu

Opis radnog mjesta: For purpose of opening our new hotel in region, TIDC d.o.o. Sarajevo is announcing 55 job vacancies for following position:

POSITION: 5.4.
JOB TITLE: FRONT DESK MANAGER

Employer: TIDC d.o.o. Sarajevo
Vacancy open: 24.02.2017.
Vacancy closes: 01.04.2017.
Degree: bachelor or higher
Experience in the filed: minimum 5 years
Place of work: Tarcin, Municipality of Hadzici, Canton Sarajevo, Bosnia and Herzegovina
Please send CV to: careers@tarcinforestresort.ba
Reporting: Director of Operations
Position: 1

JOB DESCRIPTION:

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest’s services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Vrsta posla:stalni radni odnos, rad na određeno vrijeme
Regija:Kanton Sarajevo regija

O zaposleniku

Znanja i kvalifikacije:RESPONSIBILITIES:

•Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
•Train, supervise and support office staff, including receptionists, security guards and call center agents
•Schedule shifts
•Ensure timely and accurate customer service
•Handle complaints and specific customers requests
•Troubleshoot emergencies
•Monitor stock and order office supplies
•Ensure proper mail distribution
•Prepare and monitor office budget
•Keep updated records of office expenses and costs
•Ensure company’s policies and security requirements are met


REQUIREMENTS:
• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Bachelor ; additional certification is a plus
• Knowledge of working with OPERA PMS
Minimalna stručna sprema:Srednja škola
Strani jezik:engleski
Poznavanje rada na računaru:dobro
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