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DDC MLS is part of the DDC Group, which employs more than 4,500 employees located in 12 locations around the world. DDCGroup provides its services in the global market with incomparable structure and consistency of its business.

DDC MLS currently has an open position for Customer Service Advisor for Swedish language!

Customer Service Advisor (Scandinavian languages) (m/f)

Key Responsibilities:

  • Handling incoming social, email, chat from existing customers, dealing with any inquiries they may have, striving for afirst contact resolution.
  • Responding to all enquirers in a professional, courteous, and friendly manner.
  • Build rapport with the customer to provide a best-in-class customer service experience.
  • Maintaining customer information and records in line with the DPA and our internal Information Management Securityprocesses.
  • Any other duties in line with business requirements

Experience:

  • Call Centre experience using social, email, chat (desirable)
  • Excellent use of English language, both verbal and written (minimum levels: B1/B2).
  • Excellent use of Swedish both verbal and written.
  • IT literate

Knowledge and skills:

  • Excellent customer care skills.
  • Excellent understanding and interpretation of either Swedish, Danish or Norwegian (B2-C1).
  • Excellent written English.
  • Excellent speaking and listening skills.
  • Good teamwork skills and the ability to work unsupervised.
  • The ability to work quickly and under pressure.
  • A professional attitude when dealing with customers.
  • Being flexible and adaptable.
  • Excellent spelling and grammar.
  • Knowledgeable in the retail industry.
  • A genuine passion for helping others.
  • Ability to achieve targets.

Location: Sarajevo, Banja Luka, or REMOTE

If you are interested to join our team, we encourage you to share your background, interests and ambitions with us. All interested in this position can apply by sending CV on email: posao@ddcce.ba (Sarajevo) and posaobl@ddcce.ba (Banja Luka).



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